Refund policy
No refunds will be accepted by the Company unless the Buyer notifies the Company’s Sales Department in writing as follows:
- In respect of damages to the goods, within 3 days of receipt of the consignment by the Buyer, their servants, or agents and
- In respect of non-delivery of goods, shortages or other defect or errors, within 7 days of the date of invoice.
In all cases, save for non-delivery, the goods must be held by the Buyer pending communication from the Company’s office and, where applicable, for inspection of the goods by the Company. Failure of the Buyer to advise the Company of it’s claim within the stated periods will result in that claim or later requests for refund not being considered or, being considered by the Company only at its absolute discretion. The liability of the Company is limited to the replacement of the goods or, at its option, the refunding of the purchase price.
